4 months ago

“I lived in MJL, for six months and unfortunately it was one of the most unpleasant residential experiences I’ve had in Dubai, and I have been living in the city for over 10 years. The biggest issue is the security staff and the way rules are enforced. The communication is consistently rude, confrontational, and often arbitrary. A few examples: For example, security regularly approaches mothers with children in the park accusing them of “trespassing” if they are playing in the park associated with another building in the same community. One mother was told she was trespassing simply because her child was playing in the “wrong” park. These parks are only meters apart and part of the same residential community, yet security approaches parents in a very aggressive and demoralizing way. None of these strict rules were ever clearly communicated to residents beforehand. The overall approach of security is extremely rigid. Every conversation ends with the same phrase: “procedure says this” or “procedure says that.” There is absolutely no common sense or human understanding in how situations are handled. Residents are treated like they are constantly breaking rules rather than simply living in their homes. We also experienced constant accusations of violating rules. After we moved in, security repeatedly rang our doorbell to tell us we were not allowed to have plants. Those same plants had already passed through security with our moving company during move-in, yet afterwards we were repeatedly told we were violating rules. There is also no accountability when something actually goes wrong. We were told not to park our running stroller in the garage. After moving it as instructed, the stroller wheel was later completely destroyed (likely by a car). When we asked security to check the cameras, they refused and said we would have to call the police ourselves. Meanwhile another stroller has been parked in the same area for months without any issue. The double standards are obvious. Even after our lease ended, the situation continued. We moved temporarily to an Airbnb in the neighboring building run by the same management. Security has seen us daily for six months, yet they still created unnecessary drama about ID check-ins and parking access, treating us like strangers rather than residents who had simply moved next door. Management also appears extremely disorganized. Our moving permit was approved from 8am to 6pm, and our moving company arrived at 8am as scheduled. However, security refused to let them enter the building and only allowed them in at 12pm because of Ramadan. This restriction had never been communicated beforehand, even though Ramadan had already started weeks earlier. As a result, the moving team waited for hours and the entire process was unnecessarily disrupted. Finally, there is a constant alarm malfunction in the building that goes off extremely loudly, often at least once per day. It has woken our toddler multiple times and frightens her badly every time it happens. Despite repeated complaints, the issue has still not been fixed. Overall, living here felt exhausting. Instead of feeling comfortable in our home, we constantly felt policed, accused, and harassed by security staff. Many other residents in the community have shared similar frustrations. The location is convenient, but the security culture and management approach make living here unnecessarily stressful. Unfortunately, I CANNOT recommend Madinat Jumeirah Living.”

Fixtures & Fittings

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Residence Staff

Unhelpful

Communal Facilities

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Building Access

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Commute

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Amenities Nearby

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Sun at the Pool

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Residents Mainly

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10 months ago

“Very unprofessional security management in Jadeel 3. In my 10 years of experience in holiday homes and real estate, I have never seen such negative and disrespectful behavior from security staff. They act as if they are the owners of the building and show no understanding of professional business operations. My team and I were treated poorly, with no respect or cooperation, and were even stopped unnecessarily at reception. If they can treat business partners this way, I can only imagine how they would behave with guests. This type of bad attitude creates a very negative environment for any investor, company, or holiday home operator. I strongly warn all investors and companies to be careful in dealing with this property. The management needs to take serious action to improve the security staff’s training and professionalism. This is a serious warning to all investors, holiday home operators, and companies: do not trust Jadeel 3. The lack of professionalism and respect here is beyond anything I’ve seen in this industry. Strong action is needed immediately, otherwise this building will lose credibility with serious investors and businesses.”

Fixtures & Fittings

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Residence Staff

Unhelpful

Communal Facilities

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Building Access

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Commute

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Amenities Nearby

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Sun at the Pool

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Residents Mainly

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a month ago

“We have been living here for the last few months and they have been fantastic, I do not understand any review that criticized the security teams, they are friendly, responsible for their work and very attentive, as for the facilities they are frankly good, the location is exceptional, and just one more thing, who does not like it, let him turn around and go where he has come from. Note, I'm not an owner, I'm a long-term owner.”

Fixtures & Fittings

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Residence Staff

Professional

Communal Facilities

Great

Building Access

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Commute

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Amenities Nearby

Walking Distance

Sun at the Pool

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Residents Mainly

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8 months ago

“Dubai holdings management is very disappointing. Great location and decent quality apartments but terrible leadership at the property management side. The fire alarm software has been malfunctioning since we moved in and is going off regularly at random times of the day and night waking up our young daughter from naps and sleeps. The building managers are trying their best but clearly leadership at the company is not taking this software issue seriously despite many official complaints. The fact that they don’t take care of fire alarm systems is very concerning. Honestly I think it is extremely disappointing to see a big company treat its residents with such lack of care. Classic corporate malfunction.”

Fixtures & Fittings

Not answered

Residence Staff

Hit & Miss

Communal Facilities

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Building Access

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Commute

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Amenities Nearby

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Sun at the Pool

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Residents Mainly

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a year ago

“Jadeel 3 MJL - Prime Location , Burj-AlArab view, 10 mins from Beach.”

Fixtures & Fittings

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Residence Staff

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Communal Facilities

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Building Access

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Commute

As Expected

Amenities Nearby

Short Drive

Sun at the Pool

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Residents Mainly

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