Written by residents, for residents

Palm Jumeirah

Emerald Palace Kempinski

9.0/10

In Palm Jumeirah-

In Dubai-

Reviews4

Google ratings6,168

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What residents rate it on

Quality of the fixtures & fittings?

Are the staff friendly & helpful?

Gym, pool & shared facilities?

Easy to get in & out of the building?

How's the commute in traffic?

Shops & amenities within reach?

Does the pool get any sun?

Who are the neighbours, mostly?

What residents said 4 · locked

Resident reviewLocked

+ 2 more residents ↓

At a glance ›

Apartments232

Floors10

Completed2011

Prices ›

2 bedAED 265k/yr

3 bedAED 347k/yr

4 bedAED 669k/yr

To buy

2 bedAED 4.49M

3 bedAED 7.99M

4 bedAED 10.67M

From registered DLD rents & sales

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Emerald Palace Kempinski

Emerald Palace Kempinski, Palm Jumeirah, Dubai

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What residents report

Most common answer across 4 reviews

Fixtures & Fittings

Residence Staff

Professional

Communal Facilities

Basic

Building Access

Commute

Amenities Nearby

Walking Distance

Sun at the Pool

Residents Mainly

Professionals

Things to checkNo recurring issues reported

What Google reviewers say

On Google, Emerald Palace Kempinski holds 4.6/5 from 6,168 Google reviews, with reviewers noting staff who are professional, basic communal facilities and amenities within walking distance.

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From Google reviewers

Real Google reviews, mapped to our questions · via Google Places

4.6/ 5· 6,168 Google ratings

Google only lets other sites show up to five of its reviews, so this is a sample - 6,168 people have rated this home on Google. Each card is a real, public Google review, sorted into our ten questions - answered only where the reviewer said something, and marked “Not answered” where they didn’t. These come from Google, not from verified residents, so they count for only a small part of the HT Index, never as much as a real resident review.

Google reviewer

via Google

2 / 10

2 months ago

“On May 29th, my friend and I went to the hotel for a day pass. The evening before, we called the hotel to confirm the price because the website showed 159 AED for entry, including food. We wanted to make sure the information was correct. The lady on the phone confirmed that the price was indeed 159 AED and that meals were included. However, when we arrived at the hotel, the reception staff told us the price was actually 250 AED. They simply said, “Sorry, the same issue happened with another customer yesterday as well. If you pay 250 AED, you can enter.” Basically, they made us look like we were lying. We then asked to speak with the manager. Someone came to speak with us, but all they said was “sorry.” I do not even believe the woman we spoke to was the actual manager. The whole situation was handled very poorly. On top of that, the service was extremely bad. The staff outside were very slow, and the pool was not very clean. But more importantly, misleading customers like this is unacceptable. We are two women who came all the way there, paid for a taxi, and then felt forced to pay the higher amount because we did not want to go back after already arriving. We had to spend money we did not plan for because of false information given by the hotel staff. Why are you misleading people? Why are you giving false information to customers? If necessary, the phone calls should be reviewed. This was a very unpleasant experience and completely unworthy of a hotel like yours. I definitely do not recommend this place to anyone. I will report this situation to Dubai Tourism.”

Fixtures & Fittings: Not answered
Residence Staff: Unhelpful
Communal Facilities: Basic
Building Access: Not answered
Commute: Not answered
Amenities Nearby: Not answered
Sun at the Pool: Not answered
Residents Mainly: Not answered

Google reviewer

via Google

8 / 10

a month ago

“Excellent day-use experience! The hotel design is like a palace I really enjoyed my day use at there. The staff were incredibly welcoming and helpful, and the beach is calm, relaxing, and perfect for a weekend getaway. Highly recommended!”

Fixtures & Fittings: Not answered
Residence Staff: Professional
Communal Facilities: Not answered
Building Access: Not answered
Commute: Not answered
Amenities Nearby: Not answered
Sun at the Pool: Not answered
Residents Mainly: Not answered

Google reviewer

via Google

10 / 10

3 months ago

“We had a wonderful stay at Kempinski Palm Jumeirah from 18th April to 19th April, and we would like to express our sincere appreciation for the excellent service provided by the entire team. From the moment we arrived until check-out, everything was handled with great professionalism, warmth, and care. A special thanks to Mr. Younus Ms. Milena & Team for making our stay so comfortable and memorable. We genuinely enjoyed our stay and look forward to visiting again. Thank you to the entire Kempinski Palm Jumeirah team for such outstanding hospitality! Regards ; Sarita & Amit .”

Fixtures & Fittings: Not answered
Residence Staff: Professional
Communal Facilities: Not answered
Building Access: Not answered
Commute: Not answered
Amenities Nearby: Not answered
Sun at the Pool: Not answered
Residents Mainly: Not answered

Google reviewer

via Google

10 / 10

3 months ago

“Best place ever. Very laid back, good service and great amenities and clientele. Villamore restaurant on the beach is a dream, the beach is a dream, the pool and swim-up bar is great. Very old Dubai setting, this is where you should live if you’re ”established”, diss the steel and glass builds please, we all need a palace.”

Fixtures & Fittings: Not answered
Residence Staff: Helpful
Communal Facilities: Great
Building Access: Not answered
Commute: Not answered
Amenities Nearby: Walking Distance
Sun at the Pool: Not answered
Residents Mainly: Professionals

See all 6,168 reviews on Google

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Ratings reflect residents’ personal opinions and experiences, not statements of fact.