Dukes The Palm

3 weeks ago

“Absolutely made our trip to Dubai and absolute pleasure, every member of the team are friendly, helpful and attentive. Nothing was any trouble, always on hand and ready to assist. Mansoud is a credit to the hotel, helpful friendly and informative. Always with a smile and friendly greeting. The team on the concierge desk deserve a special mention including Kevin as they took the time also to always remember our names and greet us with friendly smiles and a warm hello. The hotel is grand and the rooms are well appointed, the housekeeping team do a great job ensuring the rooms are clean and tidy and all the communal area's too. The restaurant is lovely and some wonderful food is prepared by the team to tempt our taste buds. Well done and we will see you all again soon”

Fixtures & Fittings

Good

Residence Staff

Very Helpful

Communal Facilities

Great

Building Access

Not answered

Commute

Not answered

Amenities Nearby

Not answered

Sun at the Pool

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Residents Mainly

Not answered

3 weeks ago

“A big shout-out to the amazing staff at the Dukes the Palm especially the staff Melody and Chris who gave my family such a warm welcome. Their kindness, professionalism, and exceptional hospitality made our time at the hotel smooth, comfortable, and truly enjoyable. Both staff went above and beyond to ensure we were well taken care of, and their genuine care made a lasting impression on us. Melody and Chris are truly a great asset to your organization. Thank you, both for making our experience so memorable. Keep up the fantastic work!”

Fixtures & Fittings

Not answered

Residence Staff

Very Helpful

Communal Facilities

Not answered

Building Access

Not answered

Commute

Not answered

Amenities Nearby

Not answered

Sun at the Pool

Not answered

Residents Mainly

Not answered

a month ago

“Never the person to write a review, especially a negative one however our experience at Dukes this year has been nothing short of disappointing… Arrived at 7am, completely understand our room was not ready for this time; no issue with this. Went to the beach to start our holiday, soon needed a drink after being in 35 degree heat… asked the security, life guards and even the gardeners if we can get any water to which we were told ‘no not until Ula opens at 12’… Went to reception to complain and was told we can use the water from our room, we don’t have a room… Partner went to buy a bottle of water from the mall and was told by security at the pool outside beverages weren’t allowed… The next day we find out breakfast wasn’t open at the hotel and we were to walk to a separate hotel, only a 5 minute walk but the principal of having these unexpected situations dropped on you once you’ve paid the money is unacceptable. The hotel bar in the evening was closed, forcing you to go to the recommended Sports bar around the corner, which we went to and then was told it’s a 150 minimum spend. So you can’t get a simple can of pop in the hotel and if you did want one you need to spend a minimum of 150aed. It feels almost as if you’re not wanted at the hotel, the staff were nice but nothing like previous years, the breakfast was also nice but again the general service standard has dropped massively. Not to mention the ludicrous prices of food and drink by the pool/beach, the good value of the hotel becomes irrelevant when a can of pop is £7 each! A salad, a gyros and a drink coming to £77 is crazy! Definitely won’t be coming back!”

Fixtures & Fittings

Not answered

Residence Staff

Hit & Miss

Communal Facilities

Not answered

Building Access

Not answered

Commute

Not answered

Amenities Nearby

Not answered

Sun at the Pool

Not answered

Residents Mainly

Not answered