Jumeirah Living is an apartment building in World Trade Center, Dubai. Shared facilities include a swimming pool and a gym. World Trade Centre Metro station is a 6-minute walk. Within 800 metres there are 25 places to eat, 4 shops and 3 parks and gyms. On foot it rates as walkable.
“Very disappointing experience. We had arranged a late checkout until 2 PM the night before, and since both apartments were under my booking, we assumed it applied to both. However, at 12 PM we were asked to leave one apartment without any prior clarification.
What made things worse was the behavior of the receptionist, Badr. When he spoke to my elderly mother, his tone was rude and dismissive. He even told her to “go ahead and complain” and offered his full name without any respect for her age.
This level of service is unacceptable and does not reflect proper hospitality.”
A Google reviewer·2/5 on Google·3 months ago
98 more reviews below. Add one of your own to read them all.
What Google reviewers say
Jumeirah Living holds 4.4/5 from 377 Google reviews, with reviewers noting good fixtures & fittings, staff who are very helpful and great communal facilities.
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Practical advice from the people who live here, and answers to what you’d want to know before signing – ask, and a resident will see it.
💬Tip
Budget for separate gym membership—many residents pay extra for Siro gym across street.
From a Google review
💬Tip
Expect thorough questioning at security gate; have guest details ready to expedite entry
From a Google review
💬Tip
Plan ahead for food delivery timing - expect up to 1 hour delays due to shared elevator access.
From a Google review
💬Tip
Request a unit with floor-to-ceiling windows for unobstructed city views
From a Google review
💬Tip
Book unit 1320 or similar high floors for city views and rooftop breakfast experience.
From a Google review
💬Tip
Ask for Ahmed in the reservations department - he's very responsive and helpful.
From a Google review
💬Tip
Inspect your room upon arrival—if you see diffusers, request a different unit as they may mask odour issues
From a Google review
💬Tip
Request a higher-floor unit away from parking lot if traveling with young children.
From a Google review
From Google Reviewers
Each card is a real, public Google review of this residence, sorted into our ten questions – answered only where the reviewer said something, and marked “Not answered” where they didn’t. Reviews written in other languages are shown in English and labelled. These come from Google, not from verified residents, so they count for only a small part of the HT Score, never as much as a real resident review.
Real Google reviews, mapped to our questions · 99 on file
4.4/ 5· 377 Google ratings
Google reviewer
via Google
100 / 100
3 weeks ago
“The rooms are so spacious, for that price you get a whole 1 BR apartment.
Location is near the airport and very close to downtown and business bay”
Fixtures & Fittings
Not answered
Residence Staff
Not answered
Communal Facilities
Not answered
Building Access
Not answered
Commute
Not answered
Amenities Nearby
Short Drive
Sun at the Pool
Not answered
Residents Mainly
Not answered
Google reviewer
via Google
100 / 100
Jul 2026
“It was a very wonderful stay.
The hotel clean and beautiful.
The workers are kind, as are the valet service men. They are very wonderful in service.
I thank " Emma " for her kind treatment while we entered the hotel.❤️”
Fixtures & Fittings
Not answered
Residence Staff
Very Helpful
Communal Facilities
Not answered
Building Access
Not answered
Commute
Not answered
Amenities Nearby
Not answered
Sun at the Pool
Not answered
Residents Mainly
Not answered
Google reviewer
via Google
Jul 2026
“We had a very unpleasant stay on July 11, 2026. Unfortunately, what was supposed to be a joyful family gathering and gender reveal turned into a very stressful and disappointing experience.||We booked the 4-Bedroom Duplex under the impression that we could accommodate guests without a strict limit, provided that all guests presented valid IDs. This understanding came from our previous stay on June 2, 2026, when the reception staff informed us that having “no problem, even if you have many guests, as long as they have IDs.” During that stay, we had over 40 guests at a 3-Bedroom Duplex without any issues.||However, during our stay on July 11, I repeatedly received calls from the reception informing me that we had exceeded the maximum guest limit of 20 people. ||I explained that this was never communicated to us during our booking and that our previous experience led us to believe there was no such restriction as long as IDs were provided.||As a result, many of our family members were stranded at the lobby and entrance because security would not allow them inside. These were our relatives who had traveled all the way from Abu Dhabi, Ras Al Khaimah, and Sharjah, with some even taking leave from work just to celebrate this special occasion with us.||I explained to Mr. Badr that our guests were only there to have dinner, witness the gender reveal, and spend a few hours with us. They were never intended to stay overnight. Unfortunately, the conversation felt very focused on enforcing the rules rather than finding a reasonable solution or considering the significance of the event.||In an effort to resolve the situation, I even booked an additional room (Room 101, before later moving to Room 2708) so we could accommodate more guests. However, Mr. Badr firmly told me that even if I booked another room, we were still not allowed to use it for additional guests. Security personnel were even instructed to monitor outside the room, making us feel as though we had done something wrong.||The most heartbreaking part was seeing my pregnant wife become extremely stressed and emotional. She broke down in tears after seeing our family members being turned away despite traveling long distances to be with us. This was meant to be one of the happiest milestones of our lives, yet it became an unforgettable source of stress during her pregnancy.||Eventually, after my wife personally pleaded with Mr. Badr, he allowed our guests to enter for a few hours. We sincerely appreciate that he eventually found a solution. However, we believe it should never have reached that point.||I want to make it clear that I understand Mr. Badr was enforcing hotel policy. My concern is not the existence of rules but the way the situation was handled. A more customer-focused and empathetic approach could have resolved everything without causing unnecessary distress.||I also believe this entire incident could have been avoided if the hotel had clearly communicated its guest capacity policies during the booking process or displayed them through visible notices or disclaimers. The conflicting information we received during our previous stay created expectations that ultimately led to this unfortunate experience.||I would also like to recognize the staff members who truly made a difference:||* The bellboy – Outstanding service, very helpful and professional. 5/5 stars.|* Ms. Jen-Jen – She remained calm, compassionate, and genuinely tried to ease the situation while everyone was panicking. 5/5 stars.|* Mr. Badr – I acknowledge that he was doing his job and that he eventually allowed our guests to proceed. However, I hope he can adopt a more empathetic, customer-first approach when handling sensitive situations in the future. 3/5 stars.||Overall, this experience overshadowed what should have been one of the happiest celebrations for our family. I sincerely hope the management reviews its communication procedures and customer service approach so that no other family has to go through what we experienced.||Unfortunately, we have planned around 7 more bookings before end of 2026, however with this experience, we will be crossing out Jumeirah Living Residence World Trade Center to our favorites.”
Fixtures & Fittings
Not answered
Residence Staff
Hit & Miss
Communal Facilities
Not answered
Building Access
Not answered
Commute
Not answered
Amenities Nearby
Not answered
Sun at the Pool
Not answered
Residents Mainly
Not answered
Google reviewer
via Google
20 / 100
Jul 2026
“We had a very unpleasant stay on July 11, 2026. Unfortunately, what was supposed to be a joyful family gathering and gender reveal turned into a very stressful and disappointing experience.
We booked the 4-Bedroom Duplex under the impression that we could accommodate guests without a strict limit, provided that all guests presented valid IDs. This understanding came from our previous stay on June 2, 2026, when the reception staff informed us that having “no problem, even if you have many guests, as long as they have IDs.” During that stay, we had over 40 guests at a 3-Bedroom Duplex without any issues.
However, during our stay on July 11, I repeatedly received calls from the reception informing me that we had exceeded the maximum guest limit of 20 people. I explained that this was never communicated to us during our booking and that our previous experience led us to believe there was no such restriction as long as IDs were provided.
As a result, many of our family members were stranded at the lobby and entrance because security would not allow them inside. These were our relatives who had traveled all the way from Abu Dhabi, Ras Al Khaimah, and Sharjah, with some even taking leave from work just to celebrate this special occasion with us.
I explained to Mr. Badr that our guests were only there to have dinner, witness the gender reveal, and spend a few hours with us. They were never intended to stay overnight. Unfortunately, the conversation felt very focused on enforcing the rules rather than finding a reasonable solution or considering the significance of the event.
In an effort to resolve the situation, I even booked an additional room (Room 101, before later moving to Room 2708) so we could accommodate more guests. However, Mr. Badr firmly told me that even if I booked another room, we were still not allowed to use it for additional guests. Security personnel were even instructed to monitor the room, making us feel as though we had done something wrong.
The most heartbreaking part was seeing my pregnant wife become extremely stressed and emotional. She broke down in tears after seeing our family members being turned away despite traveling long distances to be with us. This was meant to be one of the happiest milestones of our lives, yet it became an unforgettable source of stress during her pregnancy.
Eventually, after my wife personally pleaded with Mr. Badr, he allowed our guests to enter for a few hours. We sincerely appreciate that he eventually found a solution. However, we believe it should never have reached that point.
I want to make it clear that I understand Mr. Badr was enforcing hotel policy. My concern is not the existence of rules but the way the situation was handled. A more customer-focused and empathetic approach could have resolved everything without causing unnecessary distress.
I also believe this entire incident could have been avoided if the hotel had clearly communicated its guest capacity policies during the booking process or displayed them through visible notices or disclaimers. The conflicting information we received during our previous stay created expectations that ultimately led to this unfortunate experience.
I would also like to recognize the staff members who truly made a difference:
* The bellboy – Outstanding service, very helpful and professional. 5/5 stars.
* Ms. Jen-Jen – She remained calm, compassionate, and genuinely tried to ease the situation while everyone was panicking. 5/5 stars.
* Mr. Badr – I acknowledge that he was doing his job and that he eventually allowed our guests to proceed. However, I hope he can adopt a more empathetic, customer-first approach when handling sensitive situations in the future. 3/5 stars.
Overall, this experience overshadowed what should have been one of the happiest celebrations for our family. I sincerely hope the management reviews its communication procedures and customer service approach so that no other family has to go through what we experienced.
Lastly, We are unfortunately cancelling next 7 visits before the end of 2026.”
Fixtures & Fittings
Not answered
Residence Staff
Hit & Miss
Communal Facilities
Not answered
Building Access
Not answered
Commute
Not answered
Amenities Nearby
Not answered
Sun at the Pool
Not answered
Residents Mainly
Not answered
Google reviewer
via Google
20 / 100
2 months ago
“The worst experience in my life,
Specially the receptionist Milad.
He kept my visitors waiting in the lobby for one hour for nothing so I called the tourism police and made a complaint for the very bad treatment. That was extremely unprofessional.
I wasn’t expecting that from this hotel.
I will never repeat or recommend this hotel to anyone.”
Fixtures & Fittings
Not answered
Residence Staff
Unhelpful
Communal Facilities
Not answered
Building Access
Not answered
Commute
Not answered
Amenities Nearby
Not answered
Sun at the Pool
Not answered
Residents Mainly
Not answered
Google reviewer
via Google
100 / 100
Jun 2026
“I just visited as a visitor. Very friendly staff specially valet parking services, beautiful lobby and environment 👌.”
Fixtures & Fittings
Not answered
Residence Staff
Helpful
Communal Facilities
Not answered
Building Access
Not answered
Commute
Not answered
Amenities Nearby
Not answered
Sun at the Pool
Not answered
Residents Mainly
Not answered
Google reviewer
via Google
20 / 100
May 2026
“We were really looking forward to our visit, but the staff ruined it for us. The manager and the receptionist had a very negative attitude and a very unprofessional way of speaking to customers. It’s a shame because a place is judged by its hospitality, and the service here was unacceptable. Will not be coming back.”
Fixtures & Fittings
Not answered
Residence Staff
Unhelpful
Communal Facilities
Not answered
Building Access
Not answered
Commute
Not answered
Amenities Nearby
Not answered
Sun at the Pool
Not answered
Residents Mainly
Not answered
Google reviewer
via Google
40 / 100
3 months ago
“Very disappointing experience. We had arranged a late checkout until 2 PM the night before, and since both apartments were under my booking, we assumed it applied to both. However, at 12 PM we were asked to leave one apartment without any prior clarification.
What made things worse was the behavior of the receptionist, Badr. When he spoke to my elderly mother, his tone was rude and dismissive. He even told her to “go ahead and complain” and offered his full name without any respect for her age.
This level of service is unacceptable and does not reflect proper hospitality.”
Fixtures & Fittings
Not answered
Residence Staff
Unhelpful
Communal Facilities
Not answered
Building Access
Not answered
Commute
Not answered
Amenities Nearby
Not answered
Sun at the Pool
Not answered
Residents Mainly
Not answered
Google reviewer
via Google
100 / 100
May 2026
“very nice place location is the best in a jounery services is the best”
Fixtures & Fittings
Not answered
Residence Staff
Not answered
Communal Facilities
Not answered
Building Access
Not answered
Commute
Not answered
Amenities Nearby
Walking Distance
Sun at the Pool
Not answered
Residents Mainly
Not answered
Google reviewer
via Google
40 / 100
Apr 2026
“It has a nice view and good for delivery riders for its special place for bike parking but the service lobby 😕😕 needs to be separated it takes a long time for the rider to reach a customer due to over waiting lift.”