Kempinski Palm Residence

a month ago

“Excellent day-use experience! The hotel design is like a palace I really enjoyed my day use at there. The staff were incredibly welcoming and helpful, and the beach is calm, relaxing, and perfect for a weekend getaway. Highly recommended!”

Fixtures & Fittings

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Residence Staff

Very Helpful

Communal Facilities

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Building Access

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Commute

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Amenities Nearby

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Sun at the Pool

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Residents Mainly

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2 months ago

“On May 29th, my friend and I went to the hotel for a day pass. The evening before, we called the hotel to confirm the price because the website showed 159 AED for entry, including food. We wanted to make sure the information was correct. The lady on the phone confirmed that the price was indeed 159 AED and that meals were included. However, when we arrived at the hotel, the reception staff told us the price was actually 250 AED. They simply said, “Sorry, the same issue happened with another customer yesterday as well. If you pay 250 AED, you can enter.” Basically, they made us look like we were lying. We then asked to speak with the manager. Someone came to speak with us, but all they said was “sorry.” I do not even believe the woman we spoke to was the actual manager. The whole situation was handled very poorly. On top of that, the service was extremely bad. The staff outside were very slow, and the pool was not very clean. But more importantly, misleading customers like this is unacceptable. We are two women who came all the way there, paid for a taxi, and then felt forced to pay the higher amount because we did not want to go back after already arriving. We had to spend money we did not plan for because of false information given by the hotel staff. Why are you misleading people? Why are you giving false information to customers? If necessary, the phone calls should be reviewed. This was a very unpleasant experience and completely unworthy of a hotel like yours. I definitely do not recommend this place to anyone. I will report this situation to Dubai Tourism.”

Fixtures & Fittings

Not answered

Residence Staff

Unhelpful

Communal Facilities

Dated

Building Access

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Commute

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Amenities Nearby

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Sun at the Pool

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Residents Mainly

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3 months ago

“We had a wonderful stay at Kempinski Palm Jumeirah from 18th April to 19th April, and we would like to express our sincere appreciation for the excellent service provided by the entire team. From the moment we arrived until check-out, everything was handled with great professionalism, warmth, and care. A special thanks to Mr. Younus Ms. Milena & Team for making our stay so comfortable and memorable. We genuinely enjoyed our stay and look forward to visiting again. Thank you to the entire Kempinski Palm Jumeirah team for such outstanding hospitality! Regards ; Sarita & Amit .”

Fixtures & Fittings

Not answered

Residence Staff

Very Helpful

Communal Facilities

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Building Access

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Commute

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Amenities Nearby

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Sun at the Pool

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Residents Mainly

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3 months ago

“Best place ever. Very laid back, good service and great amenities and clientele. Villamore restaurant on the beach is a dream, the beach is a dream, the pool and swim-up bar is great. Very old Dubai setting, this is where you should live if you’re ”established”, diss the steel and glass builds please, we all need a palace.”

Fixtures & Fittings

Not answered

Residence Staff

Helpful

Communal Facilities

Great

Building Access

Not answered

Commute

Not answered

Amenities Nearby

Walking Distance

Sun at the Pool

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Residents Mainly

Professionals