Suburbia is a 11-storey apartment building in Downtown Jebel Ali, Dubai. The developer on record is DAMAC Properties. Shared facilities include a swimming pool and a gym. The nearest Metro is Life Pharmacy, about 12 minutes on foot. On foot it rates as car required.
“As a homeowner at Damac Suburbia, I am extremely disappointed with the way residents are being treated.
On the Day of Arafat when everyone is busy praying and fasting, I only needed a very minor kitchen drawer adjustment — no drilling, no major maintenance work, nothing disruptive — yet the building management demanded a permit for it. The building is 15 years old and require regular maintenance and minor fixes, for each minor fix they want us to apply for a whole permit through an app that has hundreds of glitches and takes two weeks for a basic approval.
The security stopped the workers at the entrance and asked us to contact management. The management team does not answer calls and inst…”
A Google reviewer·1/5 on Google·2 months ago
29 more reviews below. Add one of your own to read them all.
What Google reviewers say
Suburbia holds 3.6/5 from 109 Google reviews, with reviewers noting needs updating fixtures & fittings, staff who are unhelpful and needs updating communal facilities.
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Practical advice from the people who live here, and answers to what you’d want to know before signing – ask, and a resident will see it.
💬Tip
Ensure all service charges are current before moving in to avoid delivery restrictions.
From a Google review
💬Tip
Verify all service charges and maintenance costs upfront before signing; request itemized billing breakdown.
From a Google review
💬Tip
Bring official NOC and supervisor names when arranging independent repairs to document any obstruction
From a Google review
From Google Reviewers
Each card is a real, public Google review of this residence, sorted into our ten questions – answered only where the reviewer said something, and marked “Not answered” where they didn’t. Reviews written in other languages are shown in English and labelled. These come from Google, not from verified residents, so they count for only a small part of the HT Score, never as much as a real resident review.
Real Google reviews, mapped to our questions · 30 on file
3.6/ 5· 109 Google ratings
Google reviewer
via Google
20 / 100
2 months ago
“As a homeowner at Damac Suburbia, I am extremely disappointed with the way residents are being treated.
On the Day of Arafat when everyone is busy praying and fasting, I only needed a very minor kitchen drawer adjustment — no drilling, no major maintenance work, nothing disruptive — yet the building management demanded a permit for it. The building is 15 years old and require regular maintenance and minor fixes, for each minor fix they want us to apply for a whole permit through an app that has hundreds of glitches and takes two weeks for a basic approval.
The security stopped the workers at the entrance and asked us to contact management. The management team does not answer calls and instead asks residents to physically come down and “convince” them for the smallest matters. This is not professional building management.
The security staff is consistently rude, unhelpful, and lacks basic customer service. It is honestly shocking that homeowners paying high maintenance charges are treated with this level of disrespect.
The rules and fines seem to only apply to residents who actually try to follow procedures, while genuine support and professionalism are missing completely.
Damac Suburbia seriously needs better management and a more professional security team. Living here has become frustrating, and unfortunately, I regret buying an apartment in this building.
The last time I posted an honest review, I was asked to remove it. This time, I will not remove my review because residents deserve to speak about their real experiences.”
Fixtures & Fittings
Not answered
Residence Staff
Unhelpful
Communal Facilities
Not answered
Building Access
Not answered
Commute
Not answered
Amenities Nearby
Not answered
Sun at the Pool
Not answered
Residents Mainly
Not answered
Google reviewer
via Google
20 / 100
9 months ago
“The name DAMAC should not fool any potential tenant. This building does not live up to the standards of the company it is run by. Nowhere in Dubai have I ever seen an apartment building as poorly maintained as this one. Across the building wallpaper is coming off, pipes break, leading to water dripping through the roof and several areas are mold-infested and thereby a health hazard.
On the roof, one can regularly notice unpleasant smells most likely coming from nearby chemical plants. All the while, the facilities and the staff on the roof do not improve the situation. The barbecue installations are falling apart and have not been cleaned for a very long time, putting the health of people using them at risk.
The shower at the pool is in bad shape and has not been renovated in a very long time. In addition, the members of staff do not perform their duties properly. The sun loungers are regularly full of bird feces and not covered by cushions. As for the lifeguard, he completely fails at his job. He does not man his post as he should and brazenly smokes cigarettes at the pool despite visible signs banning smoking there. Furthermore, he throws his cigarette leftovers in the shower and has the audacity to deny it.
The gym is equipped with tools that have seen their best time and are frequently out of order. The water dispenser in the gym is practically always empty and not being refilled. To make matters worse, the nearby washrooms are not being properly cleaned, causing poor hygiene conditions and irritating smells.
Despite regular announcements of pest control cleaning being conducted in the building, numerous areas are infested with cockroaches and other insects lowering the quality of apartments significantly.
The chillers in the building are not working properly. While sometimes not chilling, the air coming out of them is often quite unappetizing.
Building management does not only fail at doing its job, but rather also contributes to making the tenants' life worse. When I asked for my apartment to be painted before moving out, the building manager suddenly asked for random documents to give the team access clearance despite them and me handing everything in on time. Instead, he referred me to a company cleared by him that tried to charge me over four times more for the same job. I rather not speculate above his motives.
Long story short: if you want to spend less money for a more spacious apartment, you will find it here. If you want to enjoy the quality of life, tidyness and uplifting atmosphere Dubai has to offer, do not go even near this building. While saving money on rent you will be spending it to repair dilapidated equipment and installations inside the apartment and paying with your mental health.”
Fixtures & Fittings
Needs Updating
Residence Staff
Unhelpful
Communal Facilities
Needs Updating
Building Access
Not answered
Commute
Not answered
Amenities Nearby
Not answered
Sun at the Pool
Not answered
Residents Mainly
Not answered
Google reviewer
via Google
20 / 100
12 months ago
“Pathetic building. Avoid renting or purchasing an apartment here, it is almost 12 years old building with poor condition and no regular maintenance. Management here is just to fill office. During this scorching heat of summer in August where UAE authority has announced heat wave for 15 days, they plan to close Air condition to do maintenance work whole day. When you asked them to delay it, they simply say, we can’t do anything, you have to bear with it.”
Fixtures & Fittings
Needs Updating
Residence Staff
Unhelpful
Communal Facilities
Not answered
Building Access
Not answered
Commute
Not answered
Amenities Nearby
Not answered
Sun at the Pool
Not answered
Residents Mainly
Not answered
Google reviewer
via Google
20 / 100
a year ago
“One of the shittiest maintenance I have ever seen they charge you for your access card and they don’t even care to give you an access card. I asked for my access card for past two years and I haven’t got any thing I haven’t even got my refund when we post a review. They will write apologize for everything and we will try to resolve stuff. All those dramas will be happening, but they won’t be any result from my experience past two years, and I’m attaching a photo which is the condition of the Building. The building has become very unhygienic to live it”
Fixtures & Fittings
Not answered
Residence Staff
Unhelpful
Communal Facilities
Not answered
Building Access
Not answered
Commute
Not answered
Amenities Nearby
Not answered
Sun at the Pool
Not answered
Residents Mainly
Not answered
Google reviewer
via GoogleSelf-described resident
20 / 100
May 2025
“Management sucks no update or call on our parking spot & got taken away because of the hardware items and all. Suburbia number one :)”
Fixtures & Fittings
Not answered
Residence Staff
Unhelpful
Communal Facilities
Not answered
Building Access
Not answered
Commute
Not answered
Amenities Nearby
Not answered
Sun at the Pool
Not answered
Residents Mainly
Not answered
Google reviewer
via GoogleSelf-described resident
20 / 100
Mar 2025
“Very bad maintenance ,never get ac from this bulding till contract finish”
Fixtures & Fittings
Needs Updating
Residence Staff
Not answered
Communal Facilities
Not answered
Building Access
Not answered
Commute
Not answered
Amenities Nearby
Not answered
Sun at the Pool
Not answered
Residents Mainly
Not answered
Google reviewer
via GoogleSelf-described resident
20 / 100
Jan 2025
“Very worst experience with this building, service, management and security. They simply make your life so hard and irritating.. highly not recommended”
Fixtures & Fittings
Not answered
Residence Staff
Unhelpful
Communal Facilities
Not answered
Building Access
Not answered
Commute
Not answered
Amenities Nearby
Not answered
Sun at the Pool
Not answered
Residents Mainly
Not answered
Google reviewer
via GoogleSelf-described resident
20 / 100
Apr 2024
“AC never work properly they have this issue from construction time but they wont tell anyone . the price of the apt in this building shall not be more then 550k for 2 bed and for 1 bed not more then 400k its worst for extra service charges like you living in main downtown dubai .surrounding of the building is polluted with bad smell due to warehouses and factories in less then 30meters”
Fixtures & Fittings
Needs Updating
Residence Staff
Not answered
Communal Facilities
Not answered
Building Access
Not answered
Commute
Not answered
Amenities Nearby
Long Drive
Sun at the Pool
Not answered
Residents Mainly
Not answered
Google reviewer
via GoogleSelf-described resident
20 / 100
Apr 2024
“One of worst buildings in Dubai. . Firstly, the air surrounding it carries a noticeable smell, likely due to a nearby plastic manufacturing facility. Additionally, the constant noise from trucks loading behind the building is a significant disturbance. Moreover, the storage area beside the building frequently causes problems”
Fixtures & Fittings
Not answered
Residence Staff
Not answered
Communal Facilities
Not answered
Building Access
Not answered
Commute
Not answered
Amenities Nearby
Not answered
Sun at the Pool
Not answered
Residents Mainly
Not answered
Google reviewer
via GoogleSelf-described resident
20 / 100
Apr 2024
“I rented property for 1 year in Damac Suburbia and worst part is there chiller service by ISTA and Loams. They are the worst suppliers and service provider taken by DAMAC.
I moved out from apartment 2 months back and still following up for my security deposit refund and nobody care to reply back either Loams/ Ista/ Damac. Whatever you do they say we are following up with concerned team but no reply received. Feels like they have eaten my money. Worst service provider LOAMS / ISTA/ DAMAC.
Already raised request in DAMAC Living and messaged Damac on Facebook but no reply by Damac”