2 months ago

“As a homeowner at Damac Suburbia, I am extremely disappointed with the way residents are being treated. On the Day of Arafat when everyone is busy praying and fasting, I only needed a very minor kitchen drawer adjustment — no drilling, no major maintenance work, nothing disruptive — yet the building management demanded a permit for it. The building is 15 years old and require regular maintenance and minor fixes, for each minor fix they want us to apply for a whole permit through an app that has hundreds of glitches and takes two weeks for a basic approval. The security stopped the workers at the entrance and asked us to contact management. The management team does not answer calls and instead asks residents to physically come down and “convince” them for the smallest matters. This is not professional building management. The security staff is consistently rude, unhelpful, and lacks basic customer service. It is honestly shocking that homeowners paying high maintenance charges are treated with this level of disrespect. The rules and fines seem to only apply to residents who actually try to follow procedures, while genuine support and professionalism are missing completely. Damac Suburbia seriously needs better management and a more professional security team. Living here has become frustrating, and unfortunately, I regret buying an apartment in this building. The last time I posted an honest review, I was asked to remove it. This time, I will not remove my review because residents deserve to speak about their real experiences.”

Fixtures & Fittings

Not answered

Residence Staff

Unhelpful

Communal Facilities

Not answered

Building Access

Not answered

Commute

Not answered

Amenities Nearby

Not answered

Sun at the Pool

Not answered

Residents Mainly

Not answered

9 months ago

“The name DAMAC should not fool any potential tenant. This building does not live up to the standards of the company it is run by. Nowhere in Dubai have I ever seen an apartment building as poorly maintained as this one. Across the building wallpaper is coming off, pipes break, leading to water dripping through the roof and several areas are mold-infested and thereby a health hazard. On the roof, one can regularly notice unpleasant smells most likely coming from nearby chemical plants. All the while, the facilities and the staff on the roof do not improve the situation. The barbecue installations are falling apart and have not been cleaned for a very long time, putting the health of people using them at risk. The shower at the pool is in bad shape and has not been renovated in a very long time. In addition, the members of staff do not perform their duties properly. The sun loungers are regularly full of bird feces and not covered by cushions. As for the lifeguard, he completely fails at his job. He does not man his post as he should and brazenly smokes cigarettes at the pool despite visible signs banning smoking there. Furthermore, he throws his cigarette leftovers in the shower and has the audacity to deny it. The gym is equipped with tools that have seen their best time and are frequently out of order. The water dispenser in the gym is practically always empty and not being refilled. To make matters worse, the nearby washrooms are not being properly cleaned, causing poor hygiene conditions and irritating smells. Despite regular announcements of pest control cleaning being conducted in the building, numerous areas are infested with cockroaches and other insects lowering the quality of apartments significantly. The chillers in the building are not working properly. While sometimes not chilling, the air coming out of them is often quite unappetizing. Building management does not only fail at doing its job, but rather also contributes to making the tenants' life worse. When I asked for my apartment to be painted before moving out, the building manager suddenly asked for random documents to give the team access clearance despite them and me handing everything in on time. Instead, he referred me to a company cleared by him that tried to charge me over four times more for the same job. I rather not speculate above his motives. Long story short: if you want to spend less money for a more spacious apartment, you will find it here. If you want to enjoy the quality of life, tidyness and uplifting atmosphere Dubai has to offer, do not go even near this building. While saving money on rent you will be spending it to repair dilapidated equipment and installations inside the apartment and paying with your mental health.”

Fixtures & Fittings

Needs Updating

Residence Staff

Unhelpful

Communal Facilities

Needs Updating

Building Access

Not answered

Commute

Not answered

Amenities Nearby

Not answered

Sun at the Pool

Not answered

Residents Mainly

Not answered

12 months ago

“Pathetic building. Avoid renting or purchasing an apartment here, it is almost 12 years old building with poor condition and no regular maintenance. Management here is just to fill office. During this scorching heat of summer in August where UAE authority has announced heat wave for 15 days, they plan to close Air condition to do maintenance work whole day. When you asked them to delay it, they simply say, we can’t do anything, you have to bear with it.”

Fixtures & Fittings

Needs Updating

Residence Staff

Unhelpful

Communal Facilities

Not answered

Building Access

Not answered

Commute

Not answered

Amenities Nearby

Not answered

Sun at the Pool

Not answered

Residents Mainly

Not answered

a year ago

“One of the shittiest maintenance I have ever seen they charge you for your access card and they don’t even care to give you an access card. I asked for my access card for past two years and I haven’t got any thing I haven’t even got my refund when we post a review. They will write apologize for everything and we will try to resolve stuff. All those dramas will be happening, but they won’t be any result from my experience past two years, and I’m attaching a photo which is the condition of the Building. The building has become very unhygienic to live it”

Fixtures & Fittings

Not answered

Residence Staff

Unhelpful

Communal Facilities

Not answered

Building Access

Not answered

Commute

Not answered

Amenities Nearby

Not answered

Sun at the Pool

Not answered

Residents Mainly

Not answered