Google reviewer
via Google2 weeks ago
“Luxury Property But Non-Existent Customer Service I purchased a property here through an agent named Lam***, who assured me at the time that the team would always be available to assist with any queries or support throughout the journey. However, two years ago, he left the company, and I was left completely in limbo. Since then, the only point of contact I had was an accountant Jer*** sending constant installment reminders. Despite never delaying a single payment, whenever I asked for support or explicitly requested a simple phone call back, I was repeatedly brushed off with automated-style replies like "ma'am you can call me," "ma'am just WhatsApp me," or "ma'am what you want". Is the team really too stingy to return a customer's phone call? Half the time when I called them, no one answered. When they did pick up, the line quality was poor, and the staff sounded completely cold and indifferent. To make matters worse, instead of addressing my actual concerns, they kept trying to pitch me more units to purchase from the same developer. Now that the handover phase has arrived, I reached out to request a brief payment extension due to temporary financial delays. I emailed them but no response, I called toll free but no follow up. I specifically requested a call back from the handover team but faced ignorance. One individual who finally responded ”supposedly a manager" sent a text saying, "Sorry I was busy, you can call me anytime from *** time tomorrow." Once again, zero interest to give a call and speak to a client. What exactly are they busy with! I am a buyer, a client and are they indicating that they cannot make time for their clients?! This is marketed as a high-end luxury property, but the customer service is a complete zero. They are extremely diligent when it comes to collecting your money and make non stop reminder calls, but after-sales care and basic respect for customers are non-existent. There is no attention to detail and no value given to buyers. Even a call back request is made an embarrassing experience. I genuinely regret purchasing this unit... I wish to reach out to the Chairman: Mr. Moafaq Ahmad Al Gaddah to show how his corporate team handles their buyers, even for small requests. I had no other way hence had to post this here so other buyers know what kind of post-purchase experience to expect.”
- Fixtures & Fittings
- Not answered
- Residence Staff
- Unhelpful
- Communal Facilities
- Not answered
- Building Access
- Not answered
- Commute
- Not answered
- Amenities Nearby
- Not answered
- Sun at the Pool
- Not answered
- Residents Mainly
- Not answered