Wasl Properties is an apartment building in Jumeirah, Dubai. The nearest Metro is Burj Khalifa / Dubai Mall, about 24 minutes on foot. Within 800 metres there are 24 places to eat, 10 pharmacies and clinics and 4 shops. On foot it rates as walkable.
“I am a freehold property owner in the Jumeirah Golf Estates – Hillside community, and I am writing to express my deep disappointment and concern regarding the ongoing management and customer service provided by Wasl. Despite the fact that this is positioned as one of the UAE’s most prestigious residential communities, the current standards of maintenance, governance, and resident support fall well below acceptable levels.
1. Chronic Maintenance Failures
Basic community upkeep has steadily deteriorated:
Gardens and grounds are poorly maintained, with visible neglect in landscaped areas.
Drainage issues remain unresolved for months, despite repeated notifications from residents.
Maintenance t…”
A Google reviewer·1/5 on Google·9 months ago
15 more reviews below. Add one of your own to read them all.
What Google reviewers say
Wasl Properties holds 2.7/5 from 25 Google reviews, with reviewers noting needs updating fixtures & fittings, staff who are unhelpful and needs updating communal facilities.
No resident has submitted a HomeTruths review on Wasl Properties yet. Be the first – say what it's really like to live there, and unlock every review on HomeTruths.
Practical advice from the people who live here, and answers to what you’d want to know before signing – ask, and a resident will see it.
💬Tip
Document all maintenance complaints in writing with dates—responses and accountability are inconsistent.
From a Google review
From Google Reviewers
Each card is a real, public Google review of this residence, sorted into our ten questions – answered only where the reviewer said something, and marked “Not answered” where they didn’t. Reviews written in other languages are shown in English and labelled. These come from Google, not from verified residents, so they count for only a small part of the HT Score, never as much as a real resident review.
Real Google reviews, mapped to our questions · 16 on file
2.7/ 5· 25 Google ratings
Google reviewer
via Google
20 / 100
2 months ago
“Very bad service, always delayed & attended by unqualified personnel, despite many complaints but no prompt action nor close follow up, very disappointing”
Fixtures & Fittings
Not answered
Residence Staff
Unhelpful
Communal Facilities
Not answered
Building Access
Not answered
Commute
Not answered
Amenities Nearby
Not answered
Sun at the Pool
Not answered
Residents Mainly
Not answered
Google reviewer
via GoogleSelf-described resident
20 / 100
Jun 2026
“Very bad service, always delayed & attended by unqualified personnel, despite many complaints but no prompt action nor close follow up, very disappointing”
Fixtures & Fittings
Not answered
Residence Staff
Unhelpful
Communal Facilities
Not answered
Building Access
Not answered
Commute
Not answered
Amenities Nearby
Not answered
Sun at the Pool
Not answered
Residents Mainly
Not answered
Google reviewer
via Google
20 / 100
5 months ago
“very bad customer service, no security response, don't buy or rent i had terrible experience with this company”
Fixtures & Fittings
Not answered
Residence Staff
Unhelpful
Communal Facilities
Not answered
Building Access
Not answered
Commute
Not answered
Amenities Nearby
Not answered
Sun at the Pool
Not answered
Residents Mainly
Not answered
Google reviewer
via GoogleSelf-described resident
20 / 100
Mar 2026
“very bad customer service, no security response, don't buy or rent i had terrible experience with this company”
Fixtures & Fittings
Not answered
Residence Staff
Unhelpful
Communal Facilities
Not answered
Building Access
Not answered
Commute
Not answered
Amenities Nearby
Not answered
Sun at the Pool
Not answered
Residents Mainly
Not answered
Google reviewer
via Google
20 / 100
9 months ago
“I am a freehold property owner in the Jumeirah Golf Estates – Hillside community, and I am writing to express my deep disappointment and concern regarding the ongoing management and customer service provided by Wasl. Despite the fact that this is positioned as one of the UAE’s most prestigious residential communities, the current standards of maintenance, governance, and resident support fall well below acceptable levels.
1. Chronic Maintenance Failures
Basic community upkeep has steadily deteriorated:
Gardens and grounds are poorly maintained, with visible neglect in landscaped areas.
Drainage issues remain unresolved for months, despite repeated notifications from residents.
Maintenance teams respond only when issues escalate to a critical stage, indicating the absence of routine inspection or proactive care.
For a development of this calibre, this level of negligence is entirely unacceptable.
2. Escalating Clubhouse Fees Without Corresponding Improvements
Residents face continually rising membership fees, yet there is no corresponding enhancement in facilities or service quality.
Additionally, the clubhouse appears to prioritise alcohol-driven revenue, often enabling excessive consumption without adequate oversight or responsibility. This results in:
Disorderly behaviour
A compromised community environment
An impression that resident welfare is secondary to high-margin alcohol sales
3. Declining Safety and Community Standards.....
Several concerns continue unaddressed:
Vandalism, underage driving, and irresponsible behaviour by certain groups of residents are left unchecked.
Complaints to security and management are met with little to no action.
The lack of enforcement encourages a culture of disregard and poses safety risks to families and children.
4. Intimidation and Mismanagement During Golf Tournaments.....
During tournaments or major events:
Residents are treated as an inconvenience rather than stakeholders.
Temporary security staff routinely block access to our own homes, often without explanation or courtesy.
Instead of providing directions or assistance, many display rude, dismissive, and unhelpful behaviour.
This is a shocking breakdown in basic service etiquette, particularly within a community of this standing.
5. Lack of Accountability and Communication from Wasl.....
Wasl’s management appears disconnected, unresponsive, and indifferent to resident concerns:
Repeated attempts to contact customer service and even senior management have gone unanswered.
Community service charges continue to increase despite declining service quality.
No transparent communication, action plans, or performance standards are shared with residents.
This absence of accountability contradicts Dubai’s broader vision of excellence, transparency, and customer-centric property management.”
Fixtures & Fittings
Not answered
Residence Staff
Unhelpful
Communal Facilities
Needs Updating
Building Access
Not answered
Commute
Not answered
Amenities Nearby
Not answered
Sun at the Pool
Not answered
Residents Mainly
Not answered
Google reviewer
via Google
20 / 100
Nov 2025
“I am a freehold property owner in the Jumeirah Golf Estates – Hillside community, and I am writing to express my deep disappointment and concern regarding the ongoing management and customer service provided by Wasl. Despite the fact that this is positioned as one of the UAE’s most prestigious residential communities, the current standards of maintenance, governance, and resident support fall well below acceptable levels.
1. Chronic Maintenance Failures
Basic community upkeep has steadily deteriorated:
Gardens and grounds are poorly maintained, with visible neglect in landscaped areas.
Drainage issues remain unresolved for months, despite repeated notifications from residents.
Maintenance teams respond only when issues escalate to a critical stage, indicating the absence of routine inspection or proactive care.
For a development of this calibre, this level of negligence is entirely unacceptable.
2. Escalating Clubhouse Fees Without Corresponding Improvements
Residents face continually rising membership fees, yet there is no corresponding enhancement in facilities or service quality.
Additionally, the clubhouse appears to prioritise alcohol-driven revenue, often enabling excessive consumption without adequate oversight or responsibility. This results in:
Disorderly behaviour
A compromised community environment
An impression that resident welfare is secondary to high-margin alcohol sales
3. Declining Safety and Community Standards.....
Several concerns continue unaddressed:
Vandalism, underage driving, and irresponsible behaviour by certain groups of residents are left unchecked.
Complaints to security and management are met with little to no action.
The lack of enforcement encourages a culture of disregard and poses safety risks to families and children.
4. Intimidation and Mismanagement During Golf Tournaments.....
During tournaments or major events:
Residents are treated as an inconvenience rather than stakeholders.
Temporary security staff routinely block access to our own homes, often without explanation or courtesy.
Instead of providing directions or assistance, many display rude, dismissive, and unhelpful behaviour.
This is a shocking breakdown in basic service etiquette, particularly within a community of this standing.
5. Lack of Accountability and Communication from Wasl.....
Wasl’s management appears disconnected, unresponsive, and indifferent to resident concerns:
Repeated attempts to contact customer service and even senior management have gone unanswered.
Community service charges continue to increase despite declining service quality.
No transparent communication, action plans, or performance standards are shared with residents.
This absence of accountability contradicts Dubai’s broader vision of excellence, transparency, and customer-centric property management.”
Fixtures & Fittings
Not answered
Residence Staff
Unhelpful
Communal Facilities
Needs Updating
Building Access
Not answered
Commute
Not answered
Amenities Nearby
Not answered
Sun at the Pool
Not answered
Residents Mainly
Not answered
Google reviewer
via Google
20 / 100
10 months ago
“I have had a horrible customer care in solving issues regarding extra charges on my parking spot. Been on daily contact on calls, emails, and through security and they have not returned my money withdrawn from my salik account a month ago. And it’s still ongoing…”
Fixtures & Fittings
Not answered
Residence Staff
Unhelpful
Communal Facilities
Not answered
Building Access
Not answered
Commute
Not answered
Amenities Nearby
Not answered
Sun at the Pool
Not answered
Residents Mainly
Not answered
Google reviewer
via GoogleSelf-described resident
20 / 100
Oct 2025
“I have had a horrible customer care in solving issues regarding extra charges on my parking spot. Been on daily contact on calls, emails, and through security and they have not returned my money withdrawn from my salik account a month ago. And it’s still ongoing…”
Fixtures & Fittings
Not answered
Residence Staff
Unhelpful
Communal Facilities
Not answered
Building Access
Not answered
Commute
Not answered
Amenities Nearby
Not answered
Sun at the Pool
Not answered
Residents Mainly
Not answered
Google reviewer
via Google
20 / 100
11 months ago
“Very poor service by the Defect Liability Period (DLP) division.
They find creative ways to avoid doing any job.
They are never contactable. They do not respond to emails.
Very disappointed.”
Fixtures & Fittings
Not answered
Residence Staff
Unhelpful
Communal Facilities
Not answered
Building Access
Not answered
Commute
Not answered
Amenities Nearby
Not answered
Sun at the Pool
Not answered
Residents Mainly
Not answered
Google reviewer
via GoogleSelf-described resident
100 / 100
Sep 2025
“Great service with very helpful and responsive staff. Rachid in particular was incredibly helpful and a pleasure to work with.”