Google reviewer
via GoogleSelf-described residentAug 2026
“I moved into a Dubai Hills apartment a few months ago expecting the premium quality Emaar is known for. Instead, I've been left disappointed. The building was completed in 2023, yet I've already dealt with a broken exhaust system, ventilation issues causing persistent bad smells, mould, and poor build quality. The lightweight gypsum partition walls have very poor sound insulation (the whole flat is built of gypsum walls), and the windows do little to block noise. With construction happening across Dubai Hills, it's noisy almost all the time. Customer service has been equally frustrating. Even simple requests take weeks to resolve. A parking access card required registering through the Emaar One app, which had a bug, and it still took almost two weeks of emails before the issue was fixed. The parking design is another disappointment. Executive Residence 1, Executive Residence 2 and Park Ridge Tower C all share one basement, meaning some residents have a long walk just to reach their lift. Maintenance support has also fallen well below expectations. In my experience, many apartment issues effectively become the tenant's/owners responsibility, even in a building that's only a few years old. The introduction of cooling charges has also been disappointing. Emaar was marketed, sold and associated with chiller-free living, which is not true anymore. The community itself is beautiful, but the apartments and after-sales support don't reflect the premium prices or Emaar's reputation. If a building completed in 2023 already has these kinds of problems, it genuinely makes me wonder how it will perform in another 5 - 10 years. Based on my personal experience, you're paying for the location and the Emaar name far more than you're paying for build quality or customer service.”
- Fixtures & Fittings
- Dated
- Residence Staff
- Hit & Miss
- Communal Facilities
- Not answered
- Building Access
- Not answered
- Commute
- Not answered
- Amenities Nearby
- Not answered
- Sun at the Pool
- Not answered
- Residents Mainly
- Not answered